IT Strategy and Service Management
IT strategy, COBIT 2019, ITIL, ISO 20000 and technology adoption advisory.
Request an initial assessmentThe IT function often grows without a plan: systems added as needed, unclear roles, and services that depend on a few people. A clear strategy ties technology to what the business needs.
We specialize in strategic IT function design and the creation of robust management systems. Our services include technology adaptation and consultancy, focusing on IT strategy through frameworks like COBIT 2019 and service management standards such as ISO 20000 and ITIL.
What it covers
- Assessment of the current state of the IT function
- IT strategy and investment roadmap
- IT governance based on COBIT 2019
- Service management processes based on ITIL
- Service management system based on ISO/IEC 20000
- Advice on selecting and adopting new technologies
Frequently asked questions
IT Strategy and Service Management
What is COBIT?
It is a framework for the governance and management of IT. It helps management set objectives for technology, assign responsibilities and measure whether IT is serving the business.
How do ITIL and ISO 20000 differ?
ITIL is a collection of good practices for IT service management. ISO/IEC 20000 is the standard an organization can be certified against for how it manages those services.
Do we need an IT strategy as a small company?
Yes, at a suitable scale. Even a short plan stating which systems you need, who is responsible for them and where you will invest next year avoids unnecessary spending.
Services
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